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Services & Delivery

SERVICE

  • Flexibility and Responsiveness: We respond quickly when you need us by getting requests dispatched and delivered on time.
  • One Central Point of Contact: Our Sales team will walk you through the process and ensure everything you need to make your event a success...call us anytime for advice and assistance.
  • No Hidden Charges: Our costs are transparent so there are no surprises at the end of the day. If something changes, we will immediately update your quote/booking to reflect the new cost.
  • Comprehensive Insurance Coverage: We have relevant insurance policies in place to protect our teams, your people and the broader community which includes Public Liability, Transit Insruance and Workers Compensation.
  • Extensive Partner Network: We also have an extensive network of partners who can assist you with every aspect of creating a spectacular event - from caters to decorators as well as specialist event theme creators who will guide you in the right direction.
  • Effective Contingency Planning: We understand sometimes things can change unexpectedly. So we help you plan and respond.

DELIVERY

  • Delivery and pick up of equipment can be provided in Rockhampton for $66.00. For all areas outside of Rockhampton please call our office for a quote.
  • Our standard delivery times are between 8:00am and 4:00pm Monday to Friday. Deliveries and pickups outside of hours may incur additional charges. Please contact us for more information.
  • Deliveries and pickups with limited site access, or up flights of stairs, may incur additional charges.
  • Delivery and pick up times cannot be guaranteed due to the large delivery area and large number of deliveries, though we will try out best to accommodate.
  • Delivery for a weekend function typically occurs Thursday/Friday or Saturday (Subject to availability & Workload).
  • Pick up for a weekend function typically occurs Monday or Tuesday.
  • Items must be stored in a secure, dry place under cover. Items on hire are the hirer's responsibility and will incur a replacement charge if lost or stolen.
  • Delivery recipient does not generally need to be home to receive the delivery however our drivers must have access to a storage area for the items and payment must be received prior to delivery.