| Document owner | Event Solutions Group Pty Ltd |
| Version | 0.1 |
| Effective date | 21 September 2026 |
| Review date | 12 months after approval, or earlier if practices change |
About this policy
Event Solutions Group Pty Ltd trading as CQ Party Hire and Stage & Audio Event Solutions (we, us or our) respects the privacy of our customers, prospective customers, employees, job applicants, contractors, suppliers and other people we deal with. This policy explains how we collect, hold, use and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy applies across both trading names, our offices and warehouses, our websites at stage.net.au and cqpartyhire.com.au, and our other business systems and communications.
Personal information we collect
Depending on how you deal with us, we may collect:
- identity and contact details, including names, addresses, telephone numbers and email addresses
- event, booking, delivery, collection, site access and venue information
- quotes, contracts, invoices, payment records and transaction information
- communications, enquiries, feedback, complaints and customer service records
- business, supplier and contractor contact details and account information
- photographs, video recordings or other event content where relevant to our services or marketing
- website and technical information, including IP address, browser details, cookies and website usage data
- employment and recruitment information, including qualifications, licences, work history, references, emergency contacts, right-to-work information and payroll details
- work health and safety, incident, injury and workers compensation information where required
- CCTV footage or site-access records at our premises, where applicable
- any other personal information reasonably necessary for our business activities or required by law
Some information may be sensitive information, such as health information contained in an incident report or information relevant to employment. We collect sensitive information only where permitted by law, including where the person has consented or the collection is otherwise authorised.
How we collect personal information
We generally collect personal information:
- directly from you by telephone, email, online forms, social media, in person or through documents you provide
- when you request a quote, make a booking, hire or purchase equipment, attend an event or use our services
- from an organisation or person arranging services on your behalf
- from referees, recruiters, service providers, public sources or government bodies where appropriate
- automatically through our websites, cookies, analytics tools and business systems
Where lawful and practicable, you may interact with us anonymously or using a pseudonym. This may not be possible where we need your identity to provide services, enter a contract, arrange delivery, process payment, meet safety requirements or comply with the law.
Why we collect and use personal information
We may collect, hold, use and disclose personal information to:
- respond to enquiries and prepare quotes
- plan, supply and manage event, production, hire, sales, installation and related services
- manage bookings, deliveries, collections, site access, equipment and customer accounts
- process payments, issue invoices, recover debts and maintain financial records
- communicate with customers, venues, suppliers, contractors and event stakeholders
- manage our workforce, recruitment, payroll, training, safety and legal obligations
- investigate incidents, complaints, loss, damage, fraud or security concerns
- maintain, improve and secure our websites, systems, services and business operations
- send marketing communications where permitted and provide an option to unsubscribe
- comply with legal obligations and respond to lawful requests
If we cannot collect information that is reasonably necessary, we may be unable to provide a quote or service, process a booking, manage an employment relationship or otherwise deal with your request.
Disclosure of personal information
We may disclose personal information where reasonably necessary to:
- our employees and authorised contractors
- venues, event organisers, transport providers, installers, technicians and other suppliers involved in delivering services
- payment, accounting, payroll, information technology, cloud hosting, communications, marketing and professional service providers
- insurers, legal advisers, accountants, auditors and debt-recovery providers
- government agencies, regulators, emergency services or law-enforcement bodies where required or authorised by law
- a purchaser or adviser in connection with a proposed or completed sale, restructuring or transfer of all or part of our business
We do not sell personal information. We require service providers to use personal information only for authorised purposes and to protect it appropriately.
Overseas access and disclosure
We may use contracted service providers located outside Australia to provide administrative, information technology and business support services. These providers may be given limited access to personal information where reasonably necessary to perform their authorised duties. Before disclosing personal information overseas, we take reasonable steps to ensure the overseas recipient handles it consistently with the Australian Privacy Principles. Depending on the circumstances, these steps may include contractual privacy and confidentiality requirements, access controls, security requirements, supervision, breach-notification obligations and return or deletion requirements.
Storage and security
We may hold personal information electronically and in paper records, including in business systems operated for us by service providers. We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Measures may include:
- individual user accounts, access permissions and multifactor authentication where appropriate
- physical security for premises and paper records
- system monitoring, backups, updates and security controls
- confidentiality requirements, staff training and contractor controls
- procedures for responding to suspected data breaches and removing access when it is no longer required
No method of transmission or storage is completely secure. If we become aware of a suspected data breach, we will assess and respond to it in accordance with applicable law, including the Notifiable Data Breaches scheme where relevant.
Retention and destruction
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to manage our business and contractual relationships, or to comply with legal, insurance, taxation, employment and recordkeeping requirements. When information is no longer required, we take reasonable steps to destroy it securely or de-identify it, unless the law requires or permits continued retention.
Website, cookies and analytics
Our websites use cookies, Google Analytics and similar technologies to understand website traffic, improve our services and remember user preferences. This may include collecting technical information such as your IP address, browser, device details and website activity. Our websites may also contain embedded content from third parties, such as videos, maps and social media. These providers may collect information in accordance with their own privacy policies. You can manage cookies through your browser settings or use the Google Analytics opt-out tool at https://tools.google.com/dlpage/gaoptout.
Direct marketing
Where permitted by law, we may use contact details to send information about our services, products or events that may be relevant to you. You may opt out at any time by using the unsubscribe facility in the communication or contacting us. We will not charge you for making an opt-out request.
Accessing or correcting your information
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. Please contact our Privacy Contact using the details below. We may need to verify your identity before responding. We will respond within a reasonable period. In some circumstances permitted by law, we may refuse access or correction. If this occurs, we will generally provide written reasons and explain available complaint options.
Privacy complaints
If you believe we have not handled personal information appropriately, please contact our Privacy Contact and describe the issue. We will acknowledge the complaint and aim to investigate and respond within 30 days. If more time is reasonably required, we will advise you. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner through oaic.gov.au or on 1300 363 992.
Privacy contact
Privacy Contact
Event Solutions Group Pty Ltd
Email: stage@stage.net.au
Phone: 07 4922 8833
Postal address: 62 Bolsover Street, Rockhampton QLD 4700
Changes to this policy
We may update this policy when our practices, service providers or legal obligations change. The current version will be available on the Stage & Audio Event Solutions and CQ Party Hire websites. The effective date shown at the beginning of the policy indicates when the current version commenced.